This decorative metal sign is designed to add a personalized touch to any home, office, or outdoor space. It provides a versatile decor solution or serves as a thoughtful gift for family, friends, and loved ones for holidays, housewarmings, and special occasions.

Material Details and Features:

• Material: Manufactured from laser-cut solid sheet steel, ensuring sturdiness and precise shape retention.
• Finish: Fully powder-coated surface. This technology makes the product waterproof, rust-resistant, and fade-resistant, making it suitable for indoor and outdoor display under various weather conditions.
• Installation Details: Each product features pre-drilled mounting holes at the corners or balanced positions. Users can hang it directly on interior walls, doors, fences, or exterior facades using standard nails, screws, or hanging ropes.
• Condition: Brand new, ready to use right out of the box.

Product Specifications:

• Dimensions (measured by the longest edge): Available in 12-inch, 18-inch, 24-inch, 36-inch options.
• Color Options: Black.
• Recommended Placement: Living rooms, bedrooms, entryways, patios, home offices, or outdoor garden walls.

At Ribbondo, we are committed to delivering your favorite wood and metal decor items safely and efficiently. Please review our shipping policy below to understand our processing and delivery timelines.

1. Shipping Area

Currently, we ship to addresses within the United States (excluding P.O. Boxes and military addresses to ensure safe delivery of larger items).

2. Processing and Delivery Timelines

Our delivery speed is calculated by combining the Handling Time and the Transit Time.

Business Days Definition: For shipping purposes, our business days are Monday through Saturday. Sundays and Public Holidays are excluded.

*Please note: While we strive to meet these timelines, external factors such as weather conditions or carrier delays may occasionally impact delivery times.

3. Shipping Rates

A flat shipping rate of $6.99 USD applies to all orders, regardless of size or weight.

4. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number. You can use this number to track the status of your shipment via our carrier's website.

Please allow up to 24 hours for the tracking information to update in the system after receiving the email.

5. Order Modifications and Cancellations

We process orders quickly to ensure fast delivery. Please note our policy below:

• Timeframe: Any requests to modify your order, change the shipping address, or cancel the purchase must be made within 4 hours of placing the order. We cannot accept any requests after this timeframe.
• Refunds: For successful cancellations, a full refund will be issued to your original payment method within 5-7 business days.

6. Damaged or Lost Packages

Damaged Items: We carefully inspect every wood and metal item before shipping. However, if your item arrives damaged, please email us at support@ribbondo.shop within 30 days of delivery with clear photos of the damage. We will issue a refund in accordance with our store policy.

Lost Packages: If the tracking status shows "Delivered" but you have not received it, please check around your property or with neighbors. If it is still missing, contact us so we can assist you in filing a claim with the carrier.

7. Contact Us

If you have any further questions about our shipping policy, please contact our support team:

Business Address: 3537 Yarian Dr, Haines City, FL 33844, United States

Email Support: support@ribbondo.shop

Business Hours: Monday - Saturday: 9:00 AM - 5:00 PM (Eastern Time)

Our online store is open 24/7 for your shopping convenience.

At Ribbondo, we want you to love your wood and metal decor items. If you are not completely satisfied with your purchase, we are here to help. Our policy lasts 30 days. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, in the same condition that you received it, and free of any signs of wear or damage.
• Packaging: It must be in the original packaging.
• Proof of Purchase: You must have the receipt or order number to complete your return.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at support@ribbondo.shop with your order number and the reason for the return.
2. If your return is approved, we will provide you with detailed instructions and the appropriate return address for sending your package.
3. Please do not send your purchase back to the manufacturer or the address on the package without contacting us first.

Important: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

• Defective or Damaged Items: If you received a defective, damaged, or incorrect item, Ribbondo will cover the return shipping costs. We will provide you with a prepaid return shipping label.
• Customer Remorse (Change of Mind): If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

4. Restocking Fees

We believe in fair and transparent pricing.

• No Restocking Fee: We do not charge any restocking fees for returns processed within the 30-day window.

5. Refunds

Once your return is received and inspected at our facility to verify the item's condition, usually within 2-3 business days of receipt, we will send you an email to notify you that we have received your returned item.

• Approved: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, such as credit card, debit card, etc., within 5-7 business days.
• Rejected: If the item is found to be used, damaged by the customer, or not in its original condition, we reserve the right to deny the refund or offer a partial refund.

6. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company and bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at support@ribbondo.shop.

7. Exchanges

We do not offer direct exchanges.

Because our products are often in high demand, we cannot guarantee that the item you want will be in stock by the time your return reaches us. Therefore, to ensure you get the item you want:

1. Please follow the return process to send your unwanted item back for a refund.
2. Once the return is initiated, simply place a new order for the desired item separately on our website.

8. Contact Us

If you have questions regarding our policy, please contact us:

Business Address: 3537 Yarian Dr, Haines City, FL 33844, United States

Email Support: support@ribbondo.shop

Business Hours: Monday - Saturday: 9:00 AM - 5:00 PM (Eastern Time)

Our online store is open 24/7 for your shopping convenience.